![]() ![]() Patience, empathy, and the desire to solve problems.Įxcellent writing, verbal, and communication skills. Technical experience and aptitude working with engineering and product teamsĬomfortable on screen (eg., webinars, training videos) Professional experience in video editing or production Resolve subscription and billing issues via the App Store, Play Store, and Stripe.ģ+ years experience providing technical support, especially for software or an app on the App Store or Play Store. Help customers through their journey from installation, registration, trial, conversion, and renewal. Gather and share opportunities for improved product and customer experiences with the design, product, and engineering teams (Linear). Write technical documentation to help with onboarding, implementation, and support Triage and resolve customer issues across a multi-platform environment - iOS, Android, Web, Mac, and Windows.Īct as the subject matter expert for all things Captions.Įngage with our fast-growing customer base, primarily through chat and email (Intercom). This job requires previous technical experience in providing support to mobile apps or desktop software. ![]() You’ll act as a customer advocate and work with all teams to help improve the overall customer experience and deliver on our team mission. ** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Soho) **Ĭaptions is looking for an early, key contributor to the Customer Experience team as we scale to support millions of customers in every country in the world (really!). We’re very fortunate to have some the best investors and entrepreneurs backing us, including Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, Lenny Rachitsky, and more.Ĭheck out our latest milestone and our recent feature on the TODAY show. You'll be joining an early team where you'll have an outsized impact on both the product and company's culture. Millions of creators around the world have used Captions to make their video content stand out from the pack and we're on a mission to empower the next billion.īased in NYC, we are a team of ambitious, experienced, and devoted engineers, designers, and marketers. Captions is the AI-powered creative studio. ![]()
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